What can I do if I want to request a refund?

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• What can I do if I want to request a refund?

  Please contact our customer service department by completing this form, indicating the reason and the order number.

• How long does it take for my refund to arrive?

  For physical products (printed textbook and reading...), the refund period will be between 5-20 days from receipt of the goods. In the case of digital licences/access, the refund will be made within 5-20 days.

• How do I delete my account on the Campus Difusión platform?

  You can request the deletion of your account from the Campus platform by completing this form.

• How can I delete my account from on Difusión online shop website?

  To modify or request the removal of all personal information from your online shop account, please log in and click here or send your request to our customer service by filling this form .

• How long does it take for my order to be returned?

  Only printed textbook and book orders may be returned but not digital accesses. The refund period is within 5-20 days from receipt of the order.