How long does it take for my refund to arrive?

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• How long does it take for my order to be returned?

  Only printed textbook and book orders may be returned but not digital accesses. The refund period is within 5-20 days from receipt of the order.

• What can I do if I want to request a refund?

  Please contact our customer service department by completing this form, indicating the reason and the order number.

• What can I do if I want to request a refund?

  Please contact our customer service department by completing this form, indicating the reason and the order number.

• What is the difference between Aula Plus and Aula Internacional Plus?

  In Aula Plus, we have included "immersion" icons. These are suggestions to take advantage of the immersion context in Spain (for example: speaking with Spanish speakers, researching in the neighborhood or city, cultural notes...). The changes have ...

• Why does my ISBN code access last only 31 days and how can I reactivate it?

  The access to the free digital resources of your book (audio, videos, transcriptions, etc.) activated with the ISBN code of the printed textbook will last for 31 days. However, as long as the textbook is still available for sale and therefore still ...