How long does it take for my refund to arrive?
For physical products (printed textbook and reading...), the refund period will be between 5-20 days from receipt of the goods. In the case of digital licences/access, the refund will be made within 5-20 days.
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How long does it take for my order to be returned?
Only printed textbook and book orders may be returned but not digital accesses. The refund period is within 5-20 days from receipt of the order.
What can I do if I want to request a refund?
Please contact our customer service department by completing this form, indicating the reason and the order number.
What can I do if I want to request a refund?
Please contact our customer service department by completing this form, indicating the reason and the order number.
I have purchased a printed textbook , how can I access the audio tracks and other free resources?
As a user of one of our printed works, you have access to all the free digital resources of your book. To access the associated resources, you will need to enter the ISBN code of your printed student book, which can be found on the back of your book, ...
I have purchased a printed textbook , how can I access the audio tracks and other free resources?
As a user of one of our printed works, you have access to all the free digital resources of your book. To access the associated resources, you will need to enter the ISBN code of your printed student book, which can be found on the back of your book, ...