How long does it take for my refund to arrive?
For physical products (printed textbook and reading...), the refund period will be between 5-20 days from receipt of the goods. In the case of digital licences/access, the refund will be made within 5-20 days.
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How long does it take for my order to be returned?
Only printed textbook and book orders may be returned but not digital accesses. The refund period is within 5-20 days from receipt of the order.
What can I do if I want to request a refund?
Please contact our customer service department by completing this form, indicating the reason and the order number.
What can I do if I want to request a refund?
Please contact our customer service department by completing this form, indicating the reason and the order number.
Why does my ISBN code access last only 31 days and how can I reactivate it?
The access to the free digital resources of your book (audio, videos, transcriptions, etc.) activated with the ISBN code of the printed textbook will last for 31 days. However, as long as the textbook is still available for sale and therefore still ...
I have purchased a printed textbook , how can I access the audio tracks and other free resources?
As a user of one of our printed books, you have access to all its free digital resources on the Campus Difusión platform. If you are not yet registered, you can do so by clicking on this link. To access the associated resources, you will need to ...